The 2020 Rutgers Jewish Film Festival includes an exciting slate of VIRTUAL film screenings and filmmakers Q&As. Below is a list of frequently asked questions that will help you through all aspects of the Festival – from purchasing your tickets to streaming your films.
What are the dates of the 2020 Film Festival?
November 8 - 22, 2020
Where will screenings take place?
The well-being and safety of our community is our top priority during this difficult time. Given the recommendations and guidelines of the CDC and Rutgers University, our film festival this year will be completely online. Links for each film and discussion will be emailed after tickets are purchased.
Will I be able to vote for my favorite films this year?
Yes! We will be sharing a survey at the end of the film festival. You will be able to vote for the films you have watched and shared comments with us. Please be on the lookout for this email and share it with members of your household who watched the films with you.
How can I donate to the Rutgers Jewish Film Festival?
The film festival is made possible by donations from supporters like you! Your gift ensures that we can continue to share Jewish films with Rutgers and the surrounding community.
How can I get more information about the festival?
Join our email list for regular updates.
Information and updates are also posted on the Festival Facebook page.
Click here to like and follow the festival on Facebook.
Festival Helpline: Customer Service Hours
If you need further assistance call us during the hours below at 848-932-4166.
Sat., Nov. 7 3 PM - 6 PM
Sun., Nov. 8 12 PM - 5 PM
Mon., Nov. 9 12 PM - 3 PM & 6 PM - 8 PM
Tues., Nov. 10 11 AM - 2 PM & 6 PM - 8 PM
Wed., Nov. 11 11 AM - 3 PM & 6 PM - 8 PM
Thurs., Nov. 12 11 AM - 2 PM & 6 PM - 8 PM
Fri., Nov. 13 11 AM - 3 PM
Sat., Nov. 14 N/A
Sun., Nov. 15 12 PM - 5 PM
Mon., Nov. 16 12 PM - 3 PM & 6 PM - 8 PM
Tues., Nov. 17 11 AM - 2 PM & 6 PM - 8 PM
Wed., Nov. 18 12 PM - 3 PM & 6 PM - 8 PM
Thurs., Nov. 19 11 AM - 2 PM & 6 PM - 8 PM
Fri., Nov. 20 11 AM - 3 PM
Sat., Nov. 21 N/A
Sun., Nov. 22 12 PM - 5 PM
What are the ticket prices?
This year ALL individual tickets are $10. The All Access Festival Pass is $90 and includes access to 14 films.
* There are no senior or student discounts.
How do I purchase tickets?
All Festival tickets must be purchased online this year. You must create an account through our website in order to purchase and watch the films. All of the films you purchase will be held in your account and will be available for viewing once the festival begins. The email address that you use to set up your account will be the same email address you use to access films.
Click HERE, to see all the film offerings. When you find a film that sounds interesting, click the View More button for more information about the film, including any geographic or date restrictions. To purchase a ticket, click Buy Now to add the film to your cart. Once you have added all the films you want to watch, click check out. You will receive a confirmation email with links to watch the films and register for Zoom talks. Save this email on your computer so you can click on the live links.
What is an All Access Pass?
We offer a virtual All Access Pass that gives you access to all VIRTUAL films and filmmaker Q&As at the Festival. To purchase a Pass click HERE. Please note that once you purchase the Pass, you need to log-out and then log back in to your account and select the films you wish to watch, films are not added automatically to your account.
After you purchase your Pass, log out of your account and log back in with your EMAIL ADDRESS and PASSWORD.
Then, click on 2020 FILM LIST at the top of the window, to visit each film page.
Click on Buy Now (even though it says “buy now” you will not be charged for the ticket).
On the pop-up screen choose the Discount Pass option ($0), add the film to your cart, and go to the next film page.
Once you have added all the films you want to watch, click check out.
The films will be added to your All Access Pass. You will receive a confirmation email with links to watch the films and register for Zoom talks. Save this email on your computer so you can click on the live links.
*Please note – there may be some limitations on the films you can stream with your All Access Pass. Some films have geographic limitations (i.e. can only be viewed by people in New Jersey) and one film – Breaking Bread - also has date restrictions (must be watched during a certain date range). Some films also have a LIMITED number of tickets available and can “sell out”– even for Pass holders. We recommend that you log-in to choose your films as soon as possible prior to the start of the festival so you don’t get shut out.
I have not received my confirmation email. What should I do?
When will I be able to watch the films?
Films will be available to view starting November 8, 2020 at 12 AM* and will be available through November 22, 2020.
You may access your films directly from your Agile ticket account by logging in here. Please make sure you created an account and password.
* Aulcie will be available beginning November 6, so that you may view it prior to our opening night program with Film Director, Dani Menkin on November 8. Breaking Bread will only be available during a 72 hour watch window November 15, noon - November 18, noon.
How long will I have to watch a film? Can the films be viewed more than one time?
Each purchased film has a 48 hour viewing window from the time you click Watch Now with access from only one screen/device. Films can be paused throughout the two-day viewing window; however, you must use the same device each time you access the screening link. The intent of the virtual ticket is that members of a household will watch together.
I bought my tickets & passes, now what do I do? How will I access the films from home?
You need an email address and reliable home internet to participate in the virtual film festival. The films will be accessible from the account you create during the check out process. Once you purchase the tickets, the films will be held in your account and available to view during the festival dates November 8 - November 22, 2020. Save your confirmation email on your computer so you can click to register for Zoom talks and to activate the films during the festival dates.
Films can be streamed on any "smart" device: a desktop, a laptop computer, a tablet, or even a smart phone. If you have the capacity for phone-to-TV-screen mirroring, that is also an option (for other questions please see TECH TIPS section below). Chrome and Firefox are recommended are the best platforms for viewing. (Internet Explorer and Microsoft Edge are not supported.)
How do I stream a film at the festival?
Remember – You will be required to Sign In with your email address and password. If you forgot your password just follow the prompts to re-set it. It takes about 10 minutes to receive the reset notice, so please be patient.
How do I access live discussions with guest speakers?
For those films with live Zoom discussions, the registration link for the Zoom discussions will arrive in your CONFIRMATION EMAIL. If you plan to participate in the live discussion, make sure to register in advance. If you prefer to participate in the discussion via telephone rather than a Zoom video conference, you must still complete the registration form. The email confirmation you receive for registering will provide phone access information.
Will the discussions be interactive? Will there be an opportunity for questions and answers?
You will be able to submit questions live via the Zoom Q&A feature. For security and time restraints, we will curate the questions.
Will I be able to test my viewing set up before the Festival begins?
Yes. Add the 2020 Film Festival Trailer to your cart, free of charge, when you are selecting your films. Beginning on Wednesday, October 21, you can watch the festival trailer from your device to test out your system.
Can I get a refund or exchange a film I bought for another film?
Tickets and passes are non-refundable. All sales are final. Before completing your order, please check that your order is correct and that your browser, computer, and internet speed are compatible.
WAYS TO WATCH
- Cast from a computer or Android phone/tablet from a Chrome browser using a Chromecast device
- Airplay from a computer, iPhone, or iPad to an AppleTV (Gen 2 and above) or to any Smart TV bearing the “AirPlay” badge
- HDMI – Use an HDMI cable to connect your computer directly to your television
- PCs running Windows 7+ Google Chrome, Firefox, Microsoft Edge, Opera. Internet Explorer is not supported.
- Intel-based Macs running macOS 10.12+ Google Chrome, Firefox, Safari, or Opera
- iOS devices (iPhone, iPad) Use Safari on iOS 11.2 or later. Screen mirroring is not supported, ensure it is turned off in your device settings
- Android devices Use Chrome on Android 6.0 or later
My movie freezes, is blurry, or does not play. What should I do?
If you are having trouble watching a film, there are several things you can try to help troubleshoot. Follow these steps:
- Try refreshing your browser first. There may be some lag time and refreshing your browser will generally fix the issue.
- Restart your computer
- Re-set your WIFI router or move closer to the router
- Make sure you are watching through an approved browser. If it is not working in one browser, try another! (remember – Internet Explorer is NOT supported)
- Is your device set to block popups? You might need to disable this.
- If all you see in the player window is a black screen, please click or tap on the window to activate the player controls.
- If the video is not playing smoothly – we use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent and you are on Wi-Fi, try moving closer to your router.
- Why do I see a black screen if I am watching content with AirPlay on my TV? You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button () in the bottom right-hand side of the player.
If your speed test is less than 25Mbps, you may want to consider adding a higher speed of service as you may experience significant buffering or freezing when streaming. 10Mbps is the absolute minimum speed for streaming. With these low speeds, you would still be able to watch, but you will experience significant freezing or buffering.
What happens if I have technical problems at home viewing the movies?
Can I watch the films from anywhere? I am not currently at home. Is that okay?
While most of our films are viewable anywhere within the United States, a few are only possible to stream if the zip code you used to purchase tickets is within the state of New Jersey. Films can only be viewed from one device.
To watch the films on your computer, tablet or smartphone:
Once the viewing dates open, click on the link that was provided in the confirmation email you received. Log-in to your account with your user name and password. It is recommended that you copy and paste the password rather than trying to type it in. Passwords are case sensitive. (Internet Explorer is not supported.)