The 2023 Rutgers Jewish Film Festival includes an exciting slate of film screenings and filmmakers Q&As. Below is a list of frequently asked questions that will help you navigate through all aspects of the Festival – from purchasing your tickets to streaming your films to attending in a theater.
Should you need further assistance, please email
GENERAL QUESTIONS
What are the dates of the 2023 Film Festival?
October 26 - November 12, 2023
In-Theater Screenings: Thursday, October 26 - Sunday, November 5
Virtual Films available: Monday, November 6 - Sunday, November 12
Where is the theater?
The Regal Cinema Commerce Center
2399 US 1 South
North Brunswick, NJ
Click here for the map
Rutgers Business School - New Brunswick
100 Rockafeller Rd
Piscataway, NJ
Click here for the map
Will I be able to vote for my favorite films this year?
Yes!
In Theater: You will be able to vote for the films you have watched in person at the theater with paper ballots.
Virtual: You will be able to vote for the films you watched virtually through Agile with star ratings for each film and share comments with us.
How can I donate to the Rutgers Jewish Film Festival?
The film festival is made possible by donations from supporters like you! Your gift ensures that we can continue to share Jewish films with Rutgers and the surrounding community.
To make your tax-deductible gift through our website, click here.
If you are interested in becoming a festival sponsor, click here.
How can I get more information about the festival?
Join our email list for regular updates.
Information and updates are also posted on the Festival Facebook page.
Click here to like and follow the festival on Facebook.
Can I test my system before purchasing virtual film tickets?
Yes. After you create an account, you can purchase for FREE our festival trailer video that will allow you how to test your system that you plan to watch your virtual films on.
To test your system, buy a FREE ticket to "TEST YOUR SYSTEM: Festival Trailer (FREE)" that is listed in the Virtual Screenings list.
It is a FREE trailer and you will not be charged.
Make sure you check out with this in your cart so that it is added to your account.
Once purchased, click on your initial in the top-right corner and click on "MY CALENDAR". The trailer will have a "WATCH NOW" button that you can click when ready to watch.
A brown box will appear asking if you are going to watch on that specific device or another device. Make sure you test out the system that you want to watch your films on.
If you have trouble viewing this trailer, please scroll down to the "Ways to Watch Virtually" or "Tech Tips".
Festival Helpline
Call us at 848-932-4166 or email us at
2023 TICKET INFORMATION
What are the ticket prices?
In-Theater tickets: $14
Virtual tickets: $14
* There are no senior or student discounts.
How do I purchase tickets?
How to Purchase Tickets
Online
Purchase your tickets online at BildnerCenter.Rutgers.edu ($1.50 fee applied to each ticket). You must create an account through our ticket website in order to make a purchase and watch the virtual films. All of the virtual films you purchase will be held in your account and will be available for viewing on November 6. The email address that you use to set up your account will be the same email address you use to access films.
Print your tickets at home or show proof of purchase in the theater.
In-Person (cash or check only)
(1) Monroe Township Senior Center, 12 Halsey Reed Road, Monroe Township, NJ
Wednesday, October 11, 10:00AM–1:00PM
(2) Bildner Center, 12 College Avenue, New Brunswick, NJ, October 5–25
(Mondays–Thursdays, 9:00AM–4:00PM, Fridays, 9:00AM–3:00PM)
(3) Festival Venues: During the festival, any available tickets will be on sale one hour prior to the start of the day’s first show. Tickets may be purchased only at the film festival table.
Are any Discount Passes offered?
This year we are offering three discount pass options:
Theater All Access Pass: Tickets to all 11 in-person films for $120
Theater 5-Film Pass: Tickets for 5 different in-person films for $60
Virtual All Access Pass: Tickets to all 4 virtual films for $50
How do I purchase my pass?
After you log in, click on "2023 PASSES" at the top of the page to purchase your discount pass. You will select either "2023 In-Theater Pass", "2023 Theater 5-Film Pass" or "2023 Virtual All Access Pass".
You will select "1" in the pull-down menu and click "Add".
Click "Checkout" on the following screen to make your purchase.
Make sure you complete your purchase fully to ensure the pass has been added to your account.
After your order has been completed, you will receive an email confirmation of your purchase.
You can now select the films you would like to add to your account through your pass.
I am receiving an error message. What do I do?
When selecting your films to be added to a pass, you may receive the message "It looks like you have a benefit for this purchase. Would you like to use it now?", click "No".
You may receive a popup box that reads "We noticed that your membership has expired. Would you like to renew it now?". Just click "No" and proceed with either purchasing a new pass or selecting your films.
How do I select my films after purchasing a pass?
To check that the system is ready for you to select your films, click on your initial (top right) and it should read "NOT Your Name (2023 Pass Name #), CLICK HERE". If it does not say the name of the pass, you will need to log out and then log in again. Sometimes the system moves slower than people.
It needs to read your name with the pass name in order for the films to be added correctly to your account.
To select your films, click on "2023 IN THEATER SCREENINGS" or "2023 VIRTUAL SCREENINGS" that match the type of pass you purchased and review the films.
If you would like to add the film, click on "BUY/SELECT NOW" button for each film.
A box will appear at the top with the name of the film and the date and time the film will be available to watch.
To see all the films that you have selected, click on your initial and then on "MY CALENDAR". The list of films with their available dates and times will be listed.
accordion title="When will I be able to watch the virtual films?"}
Films will be available to view starting November 6, 2023 at 9 AM and will be available through November 12, 2023.
You may access your films directly from your Agile ticket account by logging in here. Please make sure you created an account and password.
How long will I have to watch a virtual film? Can the films be viewed more than one time?
Each purchased film has a 48 hour viewing window from the time you click Watch Now with access from only one screen/device*. Films can be paused throughout the two-day viewing window; however, you must use the same device each time you access the screening link. The intent of the virtual ticket is that members of a household will watch together.
*This means if you start watching a film on your iPad it will only work on your iPad.
How do I stream a virtual film from the festival?
Virtual films are viewable during the festival dates. You can access your films either through the confirmation email or by logging into your account on the Agile site with your email and password. When you are ready to watch, go to the confirmation email or log-in to your Agile account, click on the film you want, and click the Watch Now button. Reminder that the device you use to start the film is the only device that will work for that film. Can’t find your confirmation email? Your confirmation email is sent from
Remember – You will be required to sign in with your email address and password. If you forgot your password just follow the prompts to reset it. It takes about 10 minutes to receive the reset notice, so please be patient.
I have not received my confirmation email. What should I do?
Please check your spam or junk folder first. If you don’t find it, send an email saying that you did not receive a confirmation email to
Can I get a refund or exchange a film I bought for another film?
Tickets and passes are non-refundable. All sales are final. Before completing your order, please check that your order is correct and that your browser, computer, and internet speed are compatible.
WAYS TO WATCH VIRTUALLY
TV
- Cast from a computer or Android phone/tablet from a Chrome browser using a Chromecast device
- Airplay from a computer, iPhone, or iPad to an AppleTV (Gen 2 and above) or to any Smart TV bearing the “AirPlay” badge
- HDMI – Use an HDMI cable to connect your computer directly to your television
Computer
- PCs running Windows 7+ Google Chrome, Firefox, Microsoft Edge, Opera. Internet Explorer is not supported.
- Intel-based Macs running macOS 10.12+ Google Chrome, Firefox, Safari, or Opera
Phone/Tablet
- iOS devices (iPhone, iPad) Use Safari on iOS 11.2 or later. Screen mirroring is not supported, ensure it is turned off in your device settings
- Android devices Use Chrome on Android 6.0 or later
Can I test my system before purchasing virtual film tickets?
Yes. After you create an account, you can purchase for FREE our festival trailer video that will allow you to test your system that you plan to watch your virtual films on.
To test your system, buy a FREE ticket to "TEST YOUR SYSTEM: Festival Trailer (FREE)" that is listed in the Virtual Screenings list.
It is a FREE trailer and you will not be charged.
Make sure you check out with this in your cart so that it is added to your account.
Once purchased, click on your initial in the top-right corner and click on "MY CALENDAR". The trailer will have a "WATCH NOW" button that you can click when ready to watch.
A brown box will appear asking if you are going to watch on that specific device or another device. Make sure you test out the system that you want to watch your films on.
TECH TIPS
My movie freezes, is blurry, or does not play. What should I do?
If you are having trouble watching a film, there are several things you can try to help troubleshoot. Follow these steps:
- Try refreshing your browser first. There may be some lag time and refreshing your browser will generally fix the issue.
- Restart your computer
- Re-set your WIFI router or move closer to the router
- Make sure you are watching through an approved browser. If it is not working in one browser, try another! (remember – Internet Explorer is NOT supported)
- Is your device set to block popups? You might need to disable this.
- If all you see in the player window is a black screen, please click or tap on the window to activate the player controls.
- If the video is not playing smoothly – we use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent and you are on Wi-Fi, try moving closer to your router.
- Why do I see a black screen if I am watching content with AirPlay on my TV? You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button () in the bottom right-hand side of the player.
If these options don’t work, please go to speedtest.net and run a speed test. Make a note of the results for our tech support team. If your results are 25Mbps or higher, contact us at
If your speed test is less than 25Mbps, you may want to consider adding a higher speed of service as you may experience significant buffering or freezing when streaming. 10Mbps is the absolute minimum speed for streaming. With these low speeds, you would still be able to watch, but you will experience significant freezing or buffering.
What happens if I have technical problems at home viewing the movies?
If you encounter a problem watching your RUJFF film(s) at home and have tried the suggestions above with no success, send an email to:
Can I watch the films from anywhere? I am not currently at home. Is that okay?
While most of our films are viewable anywhere within the United States, a few are only possible to stream if the zip code you used to purchase tickets is within the state of New Jersey. Films can only be viewed from one device.
To watch the films on your computer, tablet or smartphone:
Once the viewing dates open, click on the link that was provided in the confirmation email you received. Log-in to your account with your user name and password. It is recommended that you copy and paste the password rather than trying to type it in. Passwords are case sensitive. (Internet Explorer is not supported.)
